Frequently Asked Questions
Everything you need to know about our luxury makeup and brushes.
Are ZOEVA products cruelty-free?
Yes, we are committed to ethical beauty. ZOEVA is a 100% cruelty-free brand, and we do not test any of our products or ingredients on animals.
How should I clean my ZOEVA makeup brushes?
To maintain the longevity of your brushes, we recommend cleaning them weekly using a mild brush soap or professional cleanser. Gently swirl the bristles in lukewarm water, rinse thoroughly, and reshape them before laying flat to dry.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your brushes vegan?
Many of our brushes are made with high-quality synthetic fibers and are 100% vegan. Please check the individual product descriptions for specific material details.